Tree Trail Camp

These booking terms & conditions, including any revised booking terms & conditions that we may post from time to time, state the terms & conditions under which Tree Trail Camp ("We") will provide hotel accommodation to you (“you”). Please read these terms and conditions carefully.

Booking Process

• You can make a booking by using our online reservation system.
• In order to secure your booking you are required to provide a 50% deposit payment or depending on your applicable accommodation rate. Accommodation is subject to availability and any applicable taxes and/or service charges as advised during your booking process.

Payment Policy

• To confirm reservation, we will require a 50% deposit based on the total amount of the booking, and balance payment is due 5 days prior to arrival at the camp.
• All payment shall be made through bank transfer to our company bank account or through out M-Pesa Paybil number.
• All charges have to be settled upon check-out at the latest.

Cancellation / Amendments / No-show

• If you need to change or cancel your booking, it is your responsibility to notify us of such a request. Tree Trail Camp must be notified via email. The cancellation will take effect from the day the written confirmation is received.
• Cancellations, amendments to your booking and/or no-shows will be charged in accordance with the applicable Tree Trail Camp policy for your accommodation, as advised during your booking process:

20 to 15 days: 20%
14 to 8 days: 50%
7 days prior to arrival, no show and under stay: 100%

• You acknowledge and agree that, if applicable, we may charge the fee for the cancellation or amendment of your booking and/or no-show.

Check-in and Check-out Times

• Tree Trail Camp standard check-in time is 2:00 pm and check-out time is 1:00pm. Early check-in and late check-out will depend upon availability of the room at the time of arrival or departure. An additional fee may be applicable and will be advised at the time of booking.
• Due to safety reasons, the latest check-in time is 6:00 pm.
• Please note that in case of under-stay, the camp will charge for the full stay reserved and booked unless otherwise specified in the cancellation policy of your booking.

Taxes and Local Levies

• Your booking may be subject to taxes and local levies. As a result, you will be required to pay such fees and taxes (including but not limited to VAT) as applicable and in accordance with the existing legislation or any legislation that may be introduced in the future.

Registered Guests

• Only those persons stipulated on the booking form may reside in the lodge as guests. Please notify us as soon as possible of any changes. The number of people staying in the room must not exceed the maximum capacity agreed during the booking process.
• Tree Trail Camp regrets that no pets are allowed on the entire camp.

Valuables

• Personal safes are provided in all rooms. It is strongly recommended that they are used to store valuable items such as passport, cash, jewelry, mobile phone, camera etc.
• Any valuables left at the property are the guest’s sole responsibility. Neither Tree Trail Camp nor the staff can be held responsible for any loss or damage of personal property.

Property Damage/Loss

• You are responsible for any loss or damage to lodge property, furnishings, fittings or equipment (including, without limitation, linen and towels), caused by you or by any of your visitors. Amounts required to remedy any damage caused will be charged at your sole expense.

Agreement

I/We agree to the above conditions and do hereby agree to the application of the above Booking Terms and Conditions to our reservation.